Refund request

Prerequisite 

• A refund is possible within 6 months, provided that the eSIM has not been activated.

This is how you proceed 

1. Compile purchase details: order number, purchase email, order date, and payment method.
2. Send request: Email to support@simtaly.com with the subject “Refund” and the details mentioned above.

Notes 

• After the eSIM has been activated, a refund is not possible.
• The refund will be processed using the original payment method.Times until crediting may vary depending on the provider.