{"id":60,"date":"2025-10-24T12:52:09","date_gmt":"2025-10-24T12:52:09","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/esim-shows-no-network-no-connection\/"},"modified":"2025-10-24T12:52:09","modified_gmt":"2025-10-24T12:52:09","slug":"o-esim-nao-apresenta-rede-nem-ligacao","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/pt\/o-esim-nao-apresenta-rede-nem-ligacao\/","title":{"rendered":"eSIM n\u00e3o mostra rede \/ sem conex\u00e3o"},"content":{"rendered":"<p><strong>Descri\u00e7\u00e3o do problema:\u00a0<\/strong> O eSIM da Simtaly est\u00e1 instalado, mas n\u00e3o tem liga\u00e7\u00e3o \u00e0 Internet nem rede m\u00f3vel.<\/p>\n<p><strong>Poss\u00edveis solu\u00e7\u00f5es:\u00a0<\/strong><\/p>\n<p>Verifica se o teu dispositivo \u00e9 compat\u00edvel com eSIM e est\u00e1 desbloqueado (sem bloqueio de SIM).<\/p>\n<p>Ative as op\u00e7\u00f5es \u201cDados m\u00f3veis\u201d e \u201cRoaming de dados\u201d nas defini\u00e7\u00f5es.<\/p>\n<p>Os dados m\u00f3veis devem ser configurados para a eSIM do Simtaly (Plus).<\/p>\n<p>Reinicie o dispositivo ou ative brevemente o modo de voo.<\/p>\n<p>Escolha a rede manualmente, caso a sele\u00e7\u00e3o autom\u00e1tica falhe.<\/p>\n<p>Se nada resolver, contacte o apoio ao cliente atrav\u00e9s de <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Apoio por e-mail\" rel=\"noopener\">support@simtaly.com<\/a> e enviar-lhes informa\u00e7\u00f5es sobre o fabricante e o modelo, bem como capturas de ecr\u00e3.<\/p>","protected":false},"excerpt":{"rendered":"<p>Descri\u00e7\u00e3o do problema: O eSIM da Simtaly est\u00e1 instalado, mas n\u00e3o tem liga\u00e7\u00e3o \u00e0 Internet nem rede m\u00f3vel. Poss\u00edveis solu\u00e7\u00f5es: Verifique se [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-60","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts\/60\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/media?parent=60"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/categories?post=60"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/tags?post=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}