{"id":59,"date":"2025-10-24T12:52:43","date_gmt":"2025-10-24T12:52:43","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/activation-of-the-esim-failed\/"},"modified":"2025-10-24T12:52:43","modified_gmt":"2025-10-24T12:52:43","slug":"a-ativacao-do-esim-falhou","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/pt\/a-ativacao-do-esim-falhou\/","title":{"rendered":"Ativa\u00e7\u00e3o da eSIM falhou"},"content":{"rendered":"<p><strong>Descri\u00e7\u00e3o do problema:\u00a0<\/strong> Depois de digitalizar o c\u00f3digo QR ou instalar o perfil, a ativa\u00e7\u00e3o n\u00e3o come\u00e7a ou fica bloqueada.<\/p>\n<p><strong>Poss\u00edveis solu\u00e7\u00f5es:\u00a0<\/strong><\/p>\n<ul>\n<li>Verifica se o sistema operativo e as defini\u00e7\u00f5es do operador de rede est\u00e3o atualizados.<\/li>\n<li>Certifique-se de que durante a ativa\u00e7\u00e3o existe uma liga\u00e7\u00e3o \u00e0 Internet.<\/li>\n<li>Siga atentamente as instru\u00e7\u00f5es de instala\u00e7\u00e3o:\n<ol>\n<li>Abra o e-mail de ativa\u00e7\u00e3o:\u00a0<br \/>L\u00ea o c\u00f3digo QR com o teu smartphone ou tablet, ou utiliza o link de ativa\u00e7\u00e3o que se encontra no e-mail.<\/li>\n<li>Instalar o perfil:\u00a0<br \/>Siga as instru\u00e7\u00f5es apresentadas no ecr\u00e3 para adicionar o perfil do eSIM.<\/li>\n<li>Ativar dados m\u00f3veis:\u00a0<br \/>Em Defini\u00e7\u00f5es \u2192 Dados m\u00f3veis, ative os dados m\u00f3veis e o roaming de dados.<\/li>\n<li>Selecione Simtaly:\u00a0<br \/>Certifique-se de que o Simtaly est\u00e1 definido como a liga\u00e7\u00e3o de dados preferencial.<\/li>\n<\/ol>\n<\/li>\n<li>Desbloqueie o dispositivo e verifique o bloqueio do SIM.<\/li>\n<li>Remova perfis eSIM antigos e instale-os, se necess\u00e1rio.novo.<\/li>\n<\/ul>\n<p>Se os problemas persistirem: Envie um e-mail com uma captura de ecr\u00e3 do c\u00f3digo QR ou da mensagem de erro para <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Apoio por e-mail\" rel=\"noopener\">support@simtaly.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Descri\u00e7\u00e3o do problema:  Ap\u00f3s digitalizar o c\u00f3digo QR ou instalar o perfil, a ativa\u00e7\u00e3o n\u00e3o inicia ou fica bloqueada. Poss\u00edveis [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}