{"id":58,"date":"2025-10-24T12:53:07","date_gmt":"2025-10-24T12:53:07","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/data-volume-or-internet-is-not-working\/"},"modified":"2025-10-24T12:53:07","modified_gmt":"2025-10-24T12:53:07","slug":"o-volume-de-dados-ou-a-ligacao-a-internet-nao-esta-a-funcionar","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/pt\/o-volume-de-dados-ou-a-ligacao-a-internet-nao-esta-a-funcionar\/","title":{"rendered":"O volume de dados ou a Internet n\u00e3o funcionam"},"content":{"rendered":"<p><strong>Descri\u00e7\u00e3o do problema:\u00a0<\/strong> A liga\u00e7\u00e3o est\u00e1 estabelecida, mas a Internet m\u00f3vel n\u00e3o est\u00e1 a funcionar. O volume de dados n\u00e3o est\u00e1 a ser utilizado.<\/p>\n<p><strong>Poss\u00edveis solu\u00e7\u00f5es:\u00a0<\/strong><\/p>\n<p>Verifique se o Simtaly est\u00e1 definido como \u201cStandardsim\u201d para os dados m\u00f3veis.<\/p>\n<p>Ative o roaming de dados, especialmente no estrangeiro.<\/p>\n<p>Verifique o APN ou configure-o corretamente, caso seja fornecido pela Simtaly.<\/p>\n<p>Desative o VPN ou perfis MDM da empresa.<\/p>\n<p>Se tiver mais problemas, contacte o apoio t\u00e9cnico atrav\u00e9s do <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Apoio por e-mail\" rel=\"noopener\">support@simtaly.com<\/a> e indicar o pa\u00eds e a cobertura da rede.<\/p>","protected":false},"excerpt":{"rendered":"<p>Descri\u00e7\u00e3o do problema: A liga\u00e7\u00e3o est\u00e1 estabelecida, mas a Internet m\u00f3vel n\u00e3o est\u00e1 a funcionar. O volume de dados n\u00e3o est\u00e1 a ser utilizado. Poss\u00edveis [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-58","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/posts\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/categories?post=58"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/pt\/wp-json\/wp\/v2\/tags?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}