{"id":64,"date":"2025-10-24T12:58:33","date_gmt":"2025-10-24T12:58:33","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/payment-issues\/"},"modified":"2025-10-24T12:58:33","modified_gmt":"2025-10-24T12:58:33","slug":"problemes-de-paiement","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/fr\/problemes-de-paiement\/","title":{"rendered":"Probl\u00e8mes de paiement"},"content":{"rendered":"<p><strong>V\u00e9rification rapide\u00a0<\/strong><\/p>\n<ul>\n<li>Le mode de paiement a-t-il \u00e9t\u00e9 saisi correctement ?<\/li>\n<li>Le solde ou la limite de cr\u00e9dit est-il suffisant ?<\/li>\n<li>Votre navigateur et les logiciels de votre appareil sont-ils \u00e0 jour ?<\/li>\n<\/ul>\n<p><strong>D\u00e9pannage\u00a0<\/strong><\/p>\n<ol>\n<li>Actualisez la page et relancez le processus.<\/li>\n<li>Si possible, utilisez un autre navigateur ou un autre appareil.<\/li>\n<li>D\u00e9sactivez temporairement le bloqueur de fen\u00eatres publicitaires intempestives et de traceurs.<\/li>\n<li>Pour les cartes : activez le paiement 3D Secure et les paiements en ligne dans l'application bancaire.<\/li>\n<\/ol>\n<p><strong>Assistance\u00a0<\/strong> Si le paiement continue d'\u00e9chouer, veuillez nous communiquer la date et l'heure de la commande ainsi que le mode de paiement \u00e0 l'adresse suivante : <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Assistance par e-mail\" rel=\"noopener\">support@simtaly.com<\/a><span aria-hidden=\"true\"><strong><a rel=\"noopener\"><\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>V\u00e9rification rapide  Le mode de paiement a-t-il \u00e9t\u00e9 saisi correctement ? Le solde ou la limite de cr\u00e9dit est-il suffisant ? Le navigateur et les logiciels de l'appareil sont-ils \u00e0 jour ? [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-64","post","type-post","status-publish","format-standard","hentry","category-payment"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts\/64\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/media?parent=64"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/categories?post=64"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/tags?post=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}