{"id":59,"date":"2025-10-24T12:52:43","date_gmt":"2025-10-24T12:52:43","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/activation-of-the-esim-failed\/"},"modified":"2025-10-24T12:52:43","modified_gmt":"2025-10-24T12:52:43","slug":"lactivation-de-lesim-a-echoue","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/fr\/lactivation-de-lesim-a-echoue\/","title":{"rendered":"L'activation de l'eSIM a \u00e9chou\u00e9"},"content":{"rendered":"<p><strong>Description du probl\u00e8me :\u00a0<\/strong> Apr\u00e8s avoir scann\u00e9 le code QR ou install\u00e9 le profil, l'activation ne d\u00e9marre pas ou se bloque.<\/p>\n<p><strong>Solutions possibles :\u00a0<\/strong><\/p>\n<ul>\n<li>V\u00e9rifiez si le syst\u00e8me d'exploitation et les param\u00e8tres de l'op\u00e9rateur r\u00e9seau sont \u00e0 jour.<\/li>\n<li>Assurez-vous qu'une connexion Internet est disponible lors de l'activation.<\/li>\n<li>Suivez attentivement les instructions d'installation :\n<ol>\n<li>Ouvrez l'e-mail d'activation :\u00a0<br \/>Scannez le code QR avec votre smartphone ou votre tablette, ou utilisez le lien d'activation figurant dans l'e-mail.<\/li>\n<li>Installez le profil :\u00a0<br \/>Suivez les instructions \u00e0 l'\u00e9cran pour ajouter le profil eSIM.<\/li>\n<li>Activer les donn\u00e9es mobiles :\u00a0<br \/>Dans Param\u00e8tres \u2192 Donn\u00e9es mobiles, activez les donn\u00e9es mobiles et l'itin\u00e9rance des donn\u00e9es.<\/li>\n<li>S\u00e9lectionnez Simtaly :\u00a0<br \/>Assurez-vous que Simtaly est d\u00e9fini comme connexion de donn\u00e9es par d\u00e9faut.<\/li>\n<\/ol>\n<\/li>\n<li>D\u00e9verrouille l'appareil et v\u00e9rifie le verrouillage de la carte SIM.<\/li>\n<li>Supprimez les anciens profils eSIM et installez-les si n\u00e9cessaire.nouveau.<\/li>\n<\/ul>\n<p>Si le probl\u00e8me persiste : envoyez un e-mail accompagn\u00e9 d'une capture d'\u00e9cran du code QR ou du message d'erreur \u00e0 <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Assistance par e-mail\" rel=\"noopener\">support@simtaly.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Description du probl\u00e8me : apr\u00e8s avoir scann\u00e9 le code QR ou install\u00e9 le profil, l'activation ne d\u00e9marre pas ou se bloque. Possibles [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}