{"id":58,"date":"2025-10-24T12:53:07","date_gmt":"2025-10-24T12:53:07","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/data-volume-or-internet-is-not-working\/"},"modified":"2025-10-24T12:53:07","modified_gmt":"2025-10-24T12:53:07","slug":"le-volume-de-donnees-ou-la-connexion-internet-ne-fonctionne-pas","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/fr\/le-volume-de-donnees-ou-la-connexion-internet-ne-fonctionne-pas\/","title":{"rendered":"Le volume de donn\u00e9es ou Internet ne fonctionne pas"},"content":{"rendered":"<p><strong>Description du probl\u00e8me :\u00a0<\/strong> La connexion est \u00e9tablie, mais l'Internet mobile ne fonctionne pas. Le volume de donn\u00e9es n'est pas utilis\u00e9.<\/p>\n<p><strong>Solutions possibles :\u00a0<\/strong><\/p>\n<p>V\u00e9rifiez si Simtaly est d\u00e9fini comme \u201c Standardsim \u201d pour les donn\u00e9es mobiles.<\/p>\n<p>Activez l'itin\u00e9rance des donn\u00e9es, surtout \u00e0 l'\u00e9tranger.<\/p>\n<p>V\u00e9rifiez l'APN ou configurez-le correctement s'il est fourni par Simtaly.<\/p>\n<p>D\u00e9sactivez le VPN ou les profils MDM d'entreprise.<\/p>\n<p>Si vous rencontrez d'autres probl\u00e8mes, veuillez contacter le service d'assistance \u00e0 l'adresse suivante : <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Assistance par e-mail\" rel=\"noopener\">support@simtaly.com<\/a> et pr\u00e9cisez le pays et la couverture du r\u00e9seau.<\/p>","protected":false},"excerpt":{"rendered":"<p>Description du probl\u00e8me : La connexion est \u00e9tablie, mais l'Internet mobile ne fonctionne pas. Le volume de donn\u00e9es n'est pas utilis\u00e9. Possible [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-58","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/posts\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/categories?post=58"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/fr\/wp-json\/wp\/v2\/tags?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}