{"id":64,"date":"2025-10-24T12:58:33","date_gmt":"2025-10-24T12:58:33","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/payment-issues\/"},"modified":"2025-10-24T12:58:33","modified_gmt":"2025-10-24T12:58:33","slug":"problemas-de-pago","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/es\/problemas-de-pago\/","title":{"rendered":"Problemas con el pago"},"content":{"rendered":"<p><strong>Comprobaci\u00f3n r\u00e1pida\u00a0<\/strong><\/p>\n<ul>\n<li>\u00bfSe ha introducido correctamente la forma de pago?<\/li>\n<li>\u00bfEs suficiente el saldo o el l\u00edmite de cr\u00e9dito?<\/li>\n<li>\u00bfTienes el navegador y el software del dispositivo actualizados?<\/li>\n<\/ul>\n<p><strong>Soluci\u00f3n de problemas\u00a0<\/strong><\/p>\n<ol>\n<li>Actualiza la p\u00e1gina y vuelve a iniciar el proceso.<\/li>\n<li>Si es posible, utiliza otro navegador u otro dispositivo.<\/li>\n<li>Desactiva temporalmente el bloqueador de ventanas emergentes y rastreadores.<\/li>\n<li>Para tarjetas: autoriza los pagos con 3D Secure o en l\u00ednea en la aplicaci\u00f3n bancaria.<\/li>\n<\/ol>\n<p><strong>Asistencia\u00a0<\/strong> Si el pago sigue sin completarse, env\u00eda la hora del pedido (fecha y hora) y la forma de pago a <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Asistencia por correo electr\u00f3nico\" rel=\"noopener\">support@simtaly.com<\/a><span aria-hidden=\"true\"><strong><a rel=\"noopener\"><\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Comprobaci\u00f3n r\u00e1pida: \u00bfSe ha introducido correctamente la forma de pago? \u00bfEs suficiente el saldo o el l\u00edmite de cr\u00e9dito? \u00bfEst\u00e1n actualizados el navegador y el software del dispositivo? [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-64","post","type-post","status-publish","format-standard","hentry","category-payment"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/posts\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/posts\/64\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/media?parent=64"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/categories?post=64"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/tags?post=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}