{"id":59,"date":"2025-10-24T12:52:43","date_gmt":"2025-10-24T12:52:43","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/activation-of-the-esim-failed\/"},"modified":"2025-10-24T12:52:43","modified_gmt":"2025-10-24T12:52:43","slug":"la-activacion-de-la-esim-ha-fallado","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/es\/la-activacion-de-la-esim-ha-fallado\/","title":{"rendered":"La activaci\u00f3n de la eSIM ha fallado"},"content":{"rendered":"<p><strong>Descripci\u00f3n del problema:\u00a0<\/strong> Tras escanear el c\u00f3digo QR o instalar el perfil, la activaci\u00f3n no se inicia o se queda bloqueada.<\/p>\n<p><strong>Posibles soluciones:\u00a0<\/strong><\/p>\n<ul>\n<li>Verifica si el sistema operativo y la configuraci\u00f3n del operador de red est\u00e1n actualizados.<\/li>\n<li>Aseg\u00farese de que haya una conexi\u00f3n a Internet durante la activaci\u00f3n.<\/li>\n<li>Sigue atentamente las instrucciones de instalaci\u00f3n:\n<ol>\n<li>Abre el correo electr\u00f3nico de activaci\u00f3n:\u00a0<br \/>Escanea el c\u00f3digo QR con tu smartphone o tableta, o utiliza el enlace de activaci\u00f3n que aparece en el correo electr\u00f3nico.<\/li>\n<li>Instala el perfil:\u00a0<br \/>Sigue las instrucciones que aparecen en pantalla para a\u00f1adir el perfil de eSIM.<\/li>\n<li>Activar datos m\u00f3viles:\u00a0<br \/>En Ajustes \u2192 Datos m\u00f3viles, activa los datos m\u00f3viles y la itinerancia de datos.<\/li>\n<li>Selecciona Simtaly:\u00a0<br \/>Aseg\u00farate de que Simtaly est\u00e9 configurado como la conexi\u00f3n de datos preferida.<\/li>\n<\/ol>\n<\/li>\n<li>Desbloquea el dispositivo y verifica el bloqueo de la SIM.<\/li>\n<li>Elimina los antiguos perfiles de eSIM e inst\u00e1lalos si es necesario.nuevo.<\/li>\n<\/ul>\n<p>Si los problemas persisten: env\u00eda un correo electr\u00f3nico con una captura de pantalla del c\u00f3digo QR o del mensaje de error a <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"Asistencia por correo electr\u00f3nico\" rel=\"noopener\">support@simtaly.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Descripci\u00f3n del problema: Tras escanear el c\u00f3digo QR o instalar el perfil, la activaci\u00f3n no se inicia o se queda bloqueada. Posibles [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/es\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}