{"id":59,"date":"2025-10-24T12:52:43","date_gmt":"2025-10-24T12:52:43","guid":{"rendered":"https:\/\/support.simtaly.com\/2025\/10\/24\/activation-of-the-esim-failed\/"},"modified":"2025-10-24T12:52:43","modified_gmt":"2025-10-24T12:52:43","slug":"die-aktivierung-der-esim-ist-fehlgeschlagen","status":"publish","type":"post","link":"https:\/\/support.simtaly.com\/de\/die-aktivierung-der-esim-ist-fehlgeschlagen\/","title":{"rendered":"Aktivierung der eSIM schl\u00e4gt fehl"},"content":{"rendered":"<p><strong>Problemstellung:\u00a0<\/strong> Nach dem Scannen des QR-Codes oder der Installation des Profils startet die Aktivierung nicht oder bleibt h\u00e4ngen.<\/p>\n<p><strong>M\u00f6gliche L\u00f6sungen:\u00a0<\/strong><\/p>\n<ul>\n<li>1. Internetverbindung pr\u00fcfen<\/li>\n<li>Stelle sicher, dass w\u00e4hrend der Aktivierung eine <strong>stabile Internetverbindung<\/strong> besteht (WLAN oder mobile Daten). Ohne aktive Verbindung kann die eSIM nicht heruntergeladen werden.<\/li>\n<li>Befolgen Sie die Installationsanweisungen sorgf\u00e4ltig:\n<ol>\n<li>\u00d6ffnen Sie die Aktivierungs-E-Mail:\u00a0<br \/>Scannen Sie den QR-Code mit Ihrem Smartphone oder Tablet oder nutzen Sie den Aktivierungslink in der E-Mail.<\/li>\n<li>Installieren Sie das Profil:\u00a0<br \/>Befolgen Sie die Anweisungen auf dem Bildschirm, um das eSIM-Profil hinzuzuf\u00fcgen.<\/li>\n<li>Mobile Daten aktivieren:\u00a0<br \/>Aktivieren Sie unter \u201eEinstellungen\u201c \u2192 \u201eMobile Daten\u201c die mobilen Daten und das Datenroaming.<\/li>\n<li>W\u00e4hlen Sie \u201eSimtaly\u201c aus:\u00a0<br \/>Stellen Sie sicher, dass Simtaly als bevorzugte Datenverbindung eingestellt ist.<\/li>\n<\/ol>\n<\/li>\n<li>Pr\u00fcfe, ob das <strong>Betriebssystem und die Netzbetreiber-Einstellungen aktuell<\/strong> sind. Veraltete Software kann zu Aktivierungsproblemen f\u00fchren.<\/li>\n<li><strong>iOS:<\/strong> Einstellungen \u2192 Allgemein \u2192 Softwareupdate<br><strong>Android:<\/strong> Einstellungen \u2192 System \u2192 Systemupdate<\/li>\n<\/ul>\n<p>Sollten die Probleme weiterhin bestehen: Senden Sie eine E-Mail mit einem Screenshot des QR-Codes oder der Fehlermeldung an <a href=\"mailto:support@simtaly.com?subject=eSIM%20Support%20Request\" aria-label=\"E-Mail-Support\" rel=\"noopener\">support@simtaly.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Problembeschreibung: Nach dem Scannen des QR-Codes oder der Installation des Profils startet die Aktivierung nicht oder bleibt h\u00e4ngen. M\u00f6gliche [\u2026]<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.simtaly.com\/de\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}